Note: if you have the opportunity, it is best to uninstall Profile, upgrade the OS using the Windows feature, and then reinstall and reactivate ProFile. Related Link: Downloading, Installing, and Activating ProFileĭid you update the OS using the Windows upgrade feature? The product code and license key can be found in your email or phone receipt.
If you reformatted the hard drive and installed the new OS from a disk or USB, uninstall and reinstall ProFile and re-enter product code and license key. Note: if you have the opportunity, it is best to remove the existing license prior to reformatting the hard drive.
Did you reformat the hard drive and install the new OS from a disk or USB?